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2023
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Tuesday, October 3rd
10:00 am
Intermediate Paper Piecing: Color My World by Wendy Williams - Online and In Person
Thursday, October 5th
10:00 am
Sew Kind of Wonderful: Mariner's Compass - Double Starburst - Online or In Person
Friday, October 6th
10:00 am
Quilt as You Go - Online or In Person
Saturday, October 7th
9:00 am
Comprehensive Introduction to Quilting - Online or In Person
1:00 pm
Quilt Labels - In Person or Oline
Tuesday, October 10th
10:00 am
Intermediate Paper Piecing: Color My World by Wendy Williams - Online and In Person
Thursday, October 12th
10:00 am
Stripology Master Class - Online or In Person
Friday, October 13th
10:00 am
Machine Embroidery: Christmas Cards - Online or In Person
Saturday, October 14th
9:00 am
Comprehensive Introduction to Quilting - Online or In Person
1:00 pm
Introduction to Machine Embroidery - Online or In Person
Tuesday, October 17th
10:00 am
Intermediate Paper Piecing: Color My World by Wendy Williams - Online and In Person
Wednesday, October 18th
10:00 am
English Paper Piecing from Start to Finish - Online Or In Person
Thursday, October 19th
10:00 am
English Paper Piecing from Start to Finish - Online Or In Person
Friday, October 20th
10:00 am
BERNINA Club
1:00 pm
Machine Magic: Master Creativity
Saturday, October 21st
9:00 am
Comprehensive Introduction to Quilting - Online or In Person
1:00 pm
Introduction to Machine Embroidery - Online or In Person
Tuesday, October 24th
10:00 am
Intermediate Paper Piecing: Color My World by Wendy Williams - Online and In Person
Wednesday, October 25th
10:00 am
Machine Embroidery: Free Standing Lace - Online or In Person
Thursday, October 26th
9:00 am
Retreat Fall 2023: Oct 26-28th
Friday, October 27th
9:00 am
Retreat Fall 2023: Oct 26-28th
Saturday, October 28th
9:00 am
Retreat Fall 2023: Oct 26-28th
Tuesday, October 31st
10:00 am
Sew Days @ the Studio!

Shipping

How much does shipping cost?


All domestic orders receive free shipping with a minimum purchase of $300.00 before applicable taxes. All Packages are shipped via Canada Post Expedited, with insurance and Tracking.  
Region Rate
Canada West (British Columbia, Alberta, Saskatchewan, Manitoba) $30.99*
Canada Central (Ontario, Quebec, Newfoundland and Labrador) $25.99*
Canada East (New Brunswick, Prince Edward Island, Nova Scotia) $20.99*
Canada North (Yukon, Northwest Territories, Nunavut) $40.00*

*Applicable provincial  sales tax will be charged for the cost of shipping.
Do you ship to international locations?
Yes we do ship to the United States and the cost is $32.99 CDN.

We are happy to get a quote and arrange shipping to other countries. Please contact us directly to arrange this.
How are orders packaged for shipping?
We will package your order in the most suitable way to secure the best shipping price and expediency of delivery. This means that when you order a fabric bundle, it will not necessarily arrive looking as it did on the shop website. For example, a fat quarter bundle that is folded and tied with a ribbon, stacked as a bundle, might be dismantled to make your package flatter to in order to keep shipping costs down as the larger the width of the package, the higher the shipping cost.
What are my options for receiving my order?
  • Choose In-store pickup and visit the store Tuesday-Saturday between 9:30am and 4:30pm
  • Ship by Canada Post Expedited Tracking Service. Fees may apply. 
  • Email or phone us to request courier service for an additional fee.

Refund Policy

What is your refund/return policy for online orders?
The customer will be responsible for the cost of shipping any returned goods as well as the cost of shipping replacement orders. If orders are damaged through shipping, please photograph the items and send the photo and an explanation to our email address. We will file a claim with the shipper and send out a replacement order as soon as possible. Do not return the damaged good unless you are requested to do so.
Can I return fabric?
There are no refunds or exchanges of cut fabrics. There are no refunds or exchanges on custom kits. If you discover a damaged piece of fabric, please bring it back to the store for us to look at or send a close-up photograph to our email address.
Can I return notions, patterns or books?
Any notions in their original packing, unopened can be returned within 14 days of purchase with the original receipt and the credited amount will be issued to a gift certificate with no expiry date.

Defective products are exchange only and Kate's Open Quilt Studio. will determine if the product was defective at the time or sale.

Due to copyright issues, there will be no refund or exchange on patterns and books.
May I return an item purchases on sale?
All purchase of sale items are FINAL.
What if online inventory is inaccurate and you are unable to fulfill by order as intended?
We are human and computers are not, but errors happen there too! Sometimes, there could be an inaccuracy in our inventory levels and we might oversell an item. In that case, we will phone or email you to offer a substitution or the opportunity to wait until the item is restocked. 

If we are unable to fulfill the ordered item, a gift certificate will be issued to you for the cost of that product or the insufficient yardage. There are no expiry dates on gift certificates.
Cancellation of Classes/Retreat?
Classes and retreats will be cancelled if the minimum number of 4 required participants has not been reached two weeks prior to the class. In this this case, a refund will be issued to you within 14 days or you may apply the credit amount to a different class.

Should our local Covid Restrictions change and we are unable to run an in-person event, we will move to online classes and learning.

Should you decide to cancel your registration for an event, class or retreat, you will receive a full credit to a gift card as long as the cancellation is not made within 2 weeks prior to the class date. After that time, you will forfeit your full registration fee. 

If you are unable to attend, you do have the option of finding your own replacement participant but Kate's Open Quilt Studio will not assist with this or give any fee credit to the original participant. You would be required to email us the name and contact information of your replacement.

If Kate's Open Quilt Studiohas to cancel an event that you have paid for, you will receive a full refund.
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